We work hard to provide top-quality service, but understand that sometimes external factors can influence a business collaboration. Each contract termination request will be addressed individually. Nevertheless, you can rest assured that we place the maintenance of great client relationships above any financial gain. We have been in business for almost 10 years, and have clients that are with us for 7 years.
FAQ
What are the conditions if we wish to end our contractual agreement before the completion of the project?
How can I obtain information regarding projects you’ve completed in my specific industry and technological challenges resembling mine?'
to a member of our team for a consultation and we’d happily discuss with you all prior relevant experience.
How many professionals will you assign to my project and will they be dedicated?'
Depending on your individual project needs we will jointly determine the range of skillsets required and the anticipated workload. We favour having a core team consisting of essential personnel. A typical project requires a full-time front-end developer and a part/full-time back-end developer which are typically dedicated. At the beginning of the project, if required we often have a designer on-boarded to help with the theme and specification of the project.
Do you have established remote work practices in place?
We work fully remotely and have done so since the creation of Baun IT in 2018. Our multinational team has developed a functioning system enabling optimal productivity based on open communication, effective project management, and diligent internal reporting practices
How do you ensure the technical resources dedicated to my project possess the required knowledge and experience?
We actively scout talent and look way beyond a framed diploma to ensure the qualifications of all our team members. Their skills and expertise are routinely put to the test and facilitated through participation in reputable IT-related seminars, training courses, and workshops.
Will there be a primary point of contact for the project?
Depending on the level of involvement you prefer, you may either routinely meet with your project lead or conduct status meetings attended by the entire team dedicated to your project.
Will I be able to vet the team dedicated to my project, before signing a contract?
Naturally! We believe it is essential to establish a level of rapport before commencing work on a joint project.
What is your geographic coverage?
We are a multinational team consisting of professionals working remotely from different parts of Europe. We are able to service clients effectively regardless of their geographical location.
What is the contingency plan if a technical resource leaves your firm or becomes unavailable?
We strive to create a great work environment, hence we rarely lose any team members unexpectedly. Though certainly an inconvenience, losing a team member is not a permanent roadblock. The team lead is usually a senior developer able to take over the additional workload until a new team member can be assigned to your project.
How often can I meet with my project lead? Do the meetings occur live, or via a conference call?
The status report meetings take place via online conference calls and we recommend weekly or bi-monthly check-ins. Nevertheless, we are ready to adjust our processes accordingly, if you prefer a greater level of involvement and more frequent updates. In addition, we conduct daily status meetings internally to actively guide the project development and ensure the team members’ deliverables are met within a timely manner.
Will you provide training and documentation to my team as part of the task?
Using the services of an IT consultancy can either replace or supplement the role of your in-house IT team. If requested, we commit to providing practical training and instructional materials in the form of recorded tutorials to your in-house staff members and administrative support personnel.
Can I obtain a time estimate for the completion of my project?
Every project comes with its own set of unique challenges and we can only provide you with an accurate estimate upon assessment of the requirements and objectives.
Are you compensated directly by any vendor that may have involvement in the completion of the project?
We try to avoid third-party involvement by simply using standardized products that we are not affiliated with. In the cases when this is unavoidable and we happen to be financially associated with a vendor, we commit to full disclosure.
Are you able to combine remote work with optimal efficiency?
From its very inception Baun IT has been operating remotely allowing for greater flexibility, a larger talent pool and an improved sense of well-being of our team members. We have had years of experience perfecting our processes to ensure optimal productivity and quality output.
Can I communicate with your team in any other language apart from English?
Our common language is English, and everyone on our team is required to have an adequate level of English to execute their duties seamlessly. Apart from English, we have the possibility to serve clients in Danish, Ukrainian, Russian, and Bulgarian.
